Service Advisor

Service Advisor – Automotive

Miller Motor Sales is currently seeking an Automotive Service Advisor/ Writer to join our CDJR and Ford Dealership.Prior experience is preferred, but not required. We will offer training to the right individual! If you like a fast-paced, busy environment, this job is for you. You will be responsible for communicating with vehicle owners about their vehicle maintenance and repair needs, responding to their inquiries and resolving their concerns. The ideal candidates will have excellent communication skills, enjoy interacting with people, and are passionate about helping customers solve their problems.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Managing workflow for a team of technicians
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Competitive Pay: Up to $85,000
• Medical, Dental, Vision, 401k matching
• Employee Discounts
• Highly Rated Dealership- 4.8 Star Google Rating!
• PTO & Paid Holidays
• Opportunity for Career Growth
• Training provided
• Free college program

About Us

4^th Generation family owned and operated Ford and Chrysler, Dodge, Jeep, Ram dealership in Burlington, WI. We believe our employees are our greatest asset and we provide an excellent environment to progress their careers in the automotive industry.